Refund Policy

At Nextgent Marketing, we are committed to delivering exceptional digital marketing services tailored to meet your business goals. However, we understand that there may be instances where you may seek a refund. This policy outlines the terms and conditions under which refunds may be granted.

1. General Terms

1.1 Refunds are only applicable to services where the agreement explicitly includes a refund clause.

1.2 Requests for refunds must be submitted in writing within 14 days of the issue occurring.

1.3 Refunds are processed at our sole discretion based on the evaluation of the situation and adherence to the terms outlined below.

2. Eligibility for Refunds

2.1 Prepaid Services: Refunds for prepaid services will only be granted if the service has not been initiated.

2.2 Custom Campaigns: Refunds are not available for custom or tailored campaigns once the strategy, design, or content has been approved by the client.

2.3 Ongoing Services: For ongoing services (e.g., monthly SEO, PPC management), refunds are only applicable to unused portions of the service where termination has been requested in accordance with the agreed notice period.

2.4 Dissatisfaction Claims: If you are dissatisfied with our services, we encourage you to contact us to resolve the matter before seeking a refund. Refunds based on dissatisfaction will be assessed on a case-by-case basis.

3. Exclusions

3.1 Refunds are not available for:

• Third-party costs, including ad spend and software subscriptions.
• Delays or failures caused by incomplete or inaccurate information provided by the client.
• Services delivered as per the agreed scope and timeline.

3.2 Refunds will not be issued for dissatisfaction resulting from unrealistic expectations or goals beyond industry standards.

4. Refund Process

4.1 To request a refund, please email us at info@nextgent.org with the following details:

• Your name and contact information.
• Service details and date of purchase.
• Reason for the refund request.

4.2 Once your request is received, we will:

• Acknowledge receipt within 3 business days.
• Conduct a review of your case within 7 business days.
• Communicate our decision along with next steps.

4.3 Approved refunds will be processed within 10 business days of approval via the original payment method unless otherwise agreed.

5. Amendments

We reserve the right to amend this refund policy at any time without prior notice. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

For any questions regarding this policy, please contact us at info@nextgent.org or call +880 1979 565510.

Thank you for choosing Nextgent Marketing.